Welcome to Helpdesk NOC

At Network Operations Center (NOC) of University of Athens, we're dedicated to providing comprehensive support and assistance to our students, faculty, and staff. Whether you're experiencing technical issues, need help with IT resources, or have general inquiries, our team is here to help

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Featured Knowledge Base Articles

Create Account

How can I connect to the network/internet? How can I use the services provided by the ΚΛΕΙΔΙ (e.g. email)? How can I become a user of the networks and services provided by ΚΛΕΙΔΙ?

A necessary condition for all the above requirements is the Creation and Activation of an Account.

What is the No. necessary for? Protocol and Application Code (Pin)?

The PIN is the 8-digit number you will need to activate your account, they appear during the application process (4th Step of the Account Creation ...

Where and when do they appear No. Protocol and the Application Code (Pin)?

As we mention in Step 4 of the Account Creation and Activation Instructions the two items will appear on your screen and should be saved (you can ...

What should I do if I have not saved the Protocol Number and the Application PIN?

We’re sorry, but to ensure the security of your account these cannot be recovered. You will need to start the entire application process again from ...

I didn't print and don't have the application form. What can I do?

We’re sorry, but if your application wasn’t printed or saved on your computer, it cannot be recovered. You will need to repeat the process from ...

Account Management

I’ve recently changed my status and want to update my account details (for example, I’ve become a faculty member).

Go to the Create and Activate Account page and select Request Data Modification. Fill out the form that appears, then print it and have it certified ...

How can I change my password (User Password)?

Visit the Change Password page in the Account Management Services. After you log in with your current credentials, you will be able to set a new ...

How can I enable Mobile Phone Services so that I can easily change my password (User Password)?

Visit the Service Management page and, after logging in with your credentials, follow the instructions under the “Mobile Phone Services” section ...

I’ve noticed that one or more of my personal details shown in the Directory Service (e.g., full name, position, department) are incorrect or have changed. How can I correct them?

Visit the Request Data Modification page in the Account Management Service and update your details.

What can I do if I’ve forgotten my password?

If you have already registered your mobile number with NOC services: Send an SMS containing the text ΑΚ to 6981345681, and you will receive your ...

Welcome to Helpdesk NOC

Featured Knowledge Base Articles

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